Дидактический материал по теме "The front office"

 The front office

1. Translate the words:

to provide - 

to assign -

 the front office -

 the reception desk -

 booking -

 the booking clerk -

 guest registration -

 a specific task -

 the cashier -

 key service -

 the lobby -

2. Read and translate the text:

There are different departments at the hotel that provide a nice welcome to the guests. One of the major ones is the front office. 

The front office is in the lobby of the hotel. It consists of the reservation department and the reception desk of the front office.

The reservation department provides booking of the hotel rooms. The front desk provides sale of rooms, guest registration, key service, message and mail service, guest accounts. Each employee in the front office has got a specific task.

The booking clerk will help the guests to arrange a booking.  The receptionist will help the guest to check in. He meets and greets him and asks the guests to fill in a registration form and assign a room to him. Before a receptionist assigns a room, he or she will check the guest´s booking and the available accommodation.

When the guest checks out he wants someone to help him with accounts. The cashier at the front desk will do it.

3. Answer the following questions:

1.     Where is the front office of the hotel?

2.     Who works at the front office?

3.     What functions does it provide?

4.     What are the main duties of the receptionist?

5.     What is the main duty of the booking clerk?

6.     What does the cashier do?

4. True or false:

1.  The hotel provides a nice welcome to the guests. 

2.  Each employee in the front office has got many different tasks.

3. The booking clerk checks the guest´s booking and the available accommodation.

4.  When the guest checks out the cashier helps him with accounts. 

5. Use the appropriate words from the list:

the reservation department, the booking clerk, the lobby, nice welcome,  the reception desk, assign a room, booking, to check in

1.     There are different departments at the hotel that provide a … to the guests. 

2.     The front office is in … of the hotel. 

3.      It consists of … and … of the front office.

4.     The reservation department provides … of the hotel rooms.

5.      … will help the guests to arrange a booking.

6.     The receptionist will help the guest … . 

7.     He meets and greets him and asks the guests to fill in a registration form and … to him. 

6. Match the beginning and the ending of the expressions:

  The front desk provides sale of rooms, guest registration,…

  The front office consists of the reservation department and…

  The reservation department provides…

  When the guest checks out…

 …booking of the hotel rooms.

 …. the reception desk of the front office.

…the cashier helps him with accounts.

…. key service, message and mail service, guest accounts.

7. Make a short retell of the text.