Комплект заданий для проведения комплексного лингвистического анализа

THE MODERATE HOTEL 

The moderate hotel is also called the 2-star hotel according
to the European classification.

These hotels offer a higher standard of accommodation than
the inexpensive hotels. However, according to the standards only
20 per cent of bedrooms contain a private bathroom or a shower with a lavatory.

TV-sets are provided in some bedrooms or there is a TV-set in a lounge. Assistance with luggage is arranged for the guests. There are bedside lights in the rooms. Wake-up calls are offered. The rooms are not air-conditioned which is a disadvantage for resort and beach hotels in hot countries.

Hot morning tea or hot breakfast is available. A bar and
a restaurant are not available in every moderate hotel.

The moderate hotels are located at a distance from centres of activity. Good transportation may not be available.

The prices are reasonable for the guests with limited incomes. 

COMPREHENSION QUESTIONS 

1. How is the moderate hotel also called?

2. What kind of accommodation is offered to the guests in the
    moderate hotels?

3. What sort of facilities are provided in the moderate hotels?

4. What kind of services are arranged in the moderate hotels?

5. What may be a disadvantage in resort and beach hotels?

6. What sort of meals are offered in the moderate hotels?

7. Where are the moderate hotels located?

8. What are the prices like in the moderate hotels?

THE EXPENSIVE HOTEL  

The expensive hotel is also called the 3-star hotel according to the European classification.

These are well-appointed and very comfortable hotels. A more spacious accommodation is offered to the guests.

According to the standards two thirds of bedrooms contain
a private bathroom or a shower with a lavatory.

All rooms are fitted with a telephone, a radio and a TV-set. Many expensive hotels offer private parking. In many expensive hotels dogs and other pets are admitted.

In resort or beach hotels in hot countries bedrooms are fitted with air-conditioning which is a great advantage. Often bedrooms in resort or beach hotels are not fitted with TV-sets.

Wake-up calls, room service, hair-dryers, porterage are offered.

Fuller meal facilities are provided for the guests. All expensive hotels have got a restaurant and a bar. Meals are provided on a half board basis. Hot tea in the morning and hot evening meals are always offered in the expensive hotels.

The expensive hotels usually have a rather good location. Good transportation is also available.   

COMPREHENSION QUESTIONS 

1. How is the expensive hotel also called?

2. What kind of accommodation is offered to the guests in the
expensive hotels?

3. What sort of facilities are provided in the expensive hotel?

4. What are bedrooms in the expensive resort hotels fitted with?

5. What kind of services are offered in the expensive hotels?

6. What sort of meals are provided in the expensive hotels?

7. Where are the expensive hotels located?

THE DELUXE HOTEL 

The deluxe hotel is also called the 4-star hotel.

These are exceptionally well-appointed hotels. A high standard of comforts and services is offered to the guests.

A private bathroom or a shower with a lavatory are provided in all bedrooms.

All bedrooms are fitted with a telephone, a colour TV-set, a radio.

The deluxe hotels offer a 24-hour access and a lounge service to the guests until midnight.

All deluxe hotels contain a variety of bars and restaurants. Meals are provided on a full board basis: hot breakfast, lunch and dinner.

The resort or beach hotels in hot countries offer private swimming-pools. The rooms are fitted with air-conditioning and mini-bars. Saunas and solariums are also provided.

The deluxe hotels have excellent locations in beautiful neighbourhoods and convenient transportation means.

The prices are rather high but the guests get their money’s worth. 

COMPREHENSION QUESTIONS 

1. How is the deluxe hotel also called?

2. What kind of accommodation is offered in the deluxe hotels?

3. What are bedrooms fitted with?

4. What sort of services are provided in the deluxe hotels?

5. What kind of meals are offered in the deluxe hotels?

6. What sort of facilities are provided in the deluxe resort hotels?

7. Where are the deluxe hotels located?

8. What are the prices like?

THE FRONT OFFICE

 When hotel guests arrive, they expect the front office clerks to offer them a nice welcome. They will want someone to help them in checking-in.

The front office is in the lobby of a hotel. It consists of the reservation department and the reception desk or the front desk.

The reservation department provides booking of the hotel rooms.

The front desk provides sale of rooms, guest registration, key service, message and mail service, guest accounts.

Each employee in the front office has got a specific task.   

The booking clerk will help the guest to arrange a booking. 

The receptionist or the room clerk will help the guest to check in. When the receptionist watches the guest arrive, he meets and greets him. The receptionist asks the guest to fill in a registration form and assigns a room to him. Before the receptionist assigns a room, he or she will check the guest’s booking and the available accommodations. Most hotels offer single and double rooms. There are also some fine suites. A guest may ask the receptionist to provide an extra bed in a double room for his family member.

A hotel guest often wants someone to deliver messages and mail for him. The front desk performs this duty. There is always a rack with message boxes behind the counter.

A hotel guest always wants someone to take care of his room key. The front desk will do it. There is often a key drop at the desk.

When the guest checks out, he wants someone to help him with accounts. The cashier at the front desk will do it.

Every hotel manager relies on his front office to provide brief and convenient checking-in and checking-out.

COMPREHENSION QUESTIONS 

1. What do hotel guests expect the front office clerks to do?

2. Where is the front office?

3. What does the front office consist of?

4. What does the reservation department provide?

5. What kind of services does the front desk provide?

6. What is the specific task of the booking clerk?

7. How does the receptionist help the guest to check in?

8. What will the receptionist do before he assigns a room to the  guest?

9. What sort of rooms do most hotels offer?

10. Why may the guest ask the clerk to provide an extra bed for him?

11. Why is there a rack with message boxes behind the counter?

12. Why is there a key drop?

13. Who takes care of the guests’ accounts?