Letters of Complaint and Responses (жалоба/ответ)
Falcon Trade Company 30 April 1995
17 Parnu Rd
Dear Mr N. Fairbanks
We have had difficulties with our last order which need correcting. On 15 March we ordered a BTA to use with our computer system. On 21 March we received a BTAC, but it is obviously incompatible with our system. We explained the mistake and returned product, confident that the BTA would be delivered promptly. Yesterday, more than a month after placing our order we received another BTAC.
I am sure you can understand our concern. How would you feel if you were in our place? We know that everyone makes mistakes, but a further delay in the implementation of our system will cause us great inconvenience. Please send us BTA before 15 May of refund our payment of $1,500.00.
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