План-конспект по английскому языку на тему: " Скандальные клиенты в аэропорту"

план практического учебного занятия

по английскому языку

Тема: «Скандальные клиенты в аэропорту»

 

 

Основные понятия и термины по теме: scandalous clients (скандальные клиенты), lost luggage (потерянный багаж),to submit a claim (подать претензию), bribery (взяточничество), to fire (уволить), to calm down (успокоиться), promotion (продвижение по службе),damaged bag (поврежденная сумка), insurance (страховка), staff (персонал), fill out a form (написать заявление), to panic (паниковать), to plead guilty (признавать себя виновным).

 

Задания для самостоятельного выполнения на занятии (аудиторная самостоятельная работа):

1. Read  and translate the text below:

 

 

Have you ever lost your luggage? After all we probably pay to check our luggage in the luggage compartment at the beginning of the flight, but not everyone has the good fortune to receive it on the arrival. Waiting for tape storage can be very frustrating, especially when your new bag appears in deplorable condition, or even worse – does not arrive at all.

Delayed Luggage

If your luggage is delayed, try not to panic. Most airlines usually have methods to track the luggage and after all about 99% of it is returned to the owners. If your suitcases are transferred to the next flight, you will probably get them in a few hours. If, however they were sent to the wrong airport, the procedure may take several days. In this case, you must submit a claim and type a phone number and contact address at which your luggage to be sent.

Damaged Luggage    

After you have reached your bags at the carousel, you must immediately check for damage or mistreatment. A determination of damage has to happen before leaving the airport, keeping in mind that the employees of the airline will want to personally check your bag. Do not feed false hopes – most airlines are not responsible for minor wear and tear of the luggage (порванный багаж).

Even in the best case there is a compensation limit and it is about 1000 euro. The practice shows that such amount of money, however, is rarely paid. Travel insurance is not always the best solution, when it comes to damaged or lost luggage.

 

2.Find English equivalents in the text:

1)      ваша новая сумка выглядит в плачевном состоянии;

2)      способы отслеживания багажа;

3)      постарайтесь не паниковать;

4)      подать претензию;

5)      поврежденный багаж;

6)      большинство авиакомпаний не несет ответственности за незначительный износ багажа;

7)      проверить наличие повреждений или плохого обращения;

 

3. Look through the letter and say what happened at the airport:

My Personal Experience

Hello, friends! I would like to share my personal experience on problems with lost luggage at the airport. In 2008 I traveled from Sofia to Belfast, Northern Ireland on a flight of “Bulgaria air”. Back then I didn’t have much of experience with travelling, in fact, that was my first trip with an airplane by myself.

Early in the morning I was at the airport and waited impatiently to come my turn at the check-in desk. When it finally happened I put the luggage on the bar to measure it and to put stickers on it. After that the woman at the desk gave me my board card and wished me to have a nice flight. So far, so good.

My problems began when I arrived at the Belfast Airport and I went to wait for my precious suitcase at the luggage carousel, but… it never appeared. I wasn’t the only one, whose luggage was missing.

It turned out that people from “Bulgaria air” to load half of suitcases for the flight. After that the staff asked me to calm down and made ​​me fill out a form and describe my luggage in detail. I wrote my name, my phone number, the address to which I’m going to as well as detailed description of how my suitcase looks color, is it locked, or not, its form, the material and a bunch of other things (куча других вещей).

 

4. Translate from English into Russian:

a)       to share my personal experience on problems with lost luggage;

b)      to wait impatiently to come my turn at the check-in desk;

c)      to put the luggage on the bar to measure it;

d)      the staff asked me to calm down and made ​​me fill out a form;

e)      to describe luggage in detail: how my suitcase looks color, is it locked, or not, its form, the material;

 

5. Read the article «7 Workers Being Canned In Wake of Testing Scandal at Philadelphia International Airport»:

June 15, 2012 12:44 PM

The Transportation Security Administration announced Friday that they intend to fire seven of their employees following the discovery of a bribery scandal at the Philadelphia International Airport.

After an eight month investigation, authorities say a TSA training instructor who was responsible for administering annual proficiency exams was found to have accepted payment from TSA security officers to ensure passing grades.

A total of ten employees were removed from security duties (освобождать от обязанностей по обеспечению безопасности) when the investigation (расследование) began in November of last year. Since then, three employees have resigned (уходить в отставку) and the seven others were notified(уведомить) by the TSA that they will lose their jobs.

The training instructor pleaded guilty (признавать себя виновным) in February to a charge of bribery(до обвинения во взяточничестве).

The TSA released a statement  (опубликовать заявление) on Friday:

“TSA holds all of its employees to the highest professional and ethical standards and has zero tolerance for misconduct in the workplace (неправомерное поведение на рабочем месте). The agency takes prompt and appropriate action (принимать оперативные и надлежащие меры) with any employee who does not follow TSAs procedures and engages in misconduct. The decision to propose the removal of the seven TSA employees affirms our strong commitment to the safety of the traveling public(решение предложить уволить семь служащих TSA подтверждает нашу твердую приверженность безопасности путешествующей публики) and to hold all our employees to the highest standards of conduct and accountability (ответственность).”

 

6. True or false:

ÿ       The Transportation Security Administration intends to fire seven employees following the discovery of a robbery scandal;

ÿ       a TSA training instructor who was responsible for administering annual proficiency exams was found to have accepted payment from TSA security officers to ensure passing grades;

ÿ       A total of eight employees were removed from security duties;

ÿ       The training instructor didn't plead guilty  in February to a charge of bribery.

ÿ       The decision to propose the promotion of the seven TSA employees affirms our strong commitment to the safety of the traveling public;

 

Задания для внеаудиторной самостоятельной работы (домашнее задание):

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