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Plan of the lesson: Phonetic drill and getting acquainted with the new words. Getting acquainted with the ways of receiving visitors. Doing exercises. Role-play activities.
Words of the lesson: Expect- ожидание к.-л. по договорённости Take a seat- сесть Stretch one’s legs- встать после долгого сидения Sort out- расставлять по порядку Reservation- бронирование Get through- дозвониться до к.-л.
Offers: Can I take your coat? Shall I take a taxi? Would you like to take a seat? Would you like me to call them for you? Accepting: Yes, please. Yes, that’s very kind of you. Yes, that would be very nice. Declining: No thanks. Thank you, but it’s no necessary. thank you, but no.
Offer the following to a visitor: drink something take his/ her coat reserve a table for him/her take an earlier flight do anything else for him/ her Complete the following sentence with appropriate words: Can I get you a drink? Would you like a biscuit? Would you like me to book a taxi? Would you like to go to the theatre tonight? Would you like me to collect you from the hotel tomorrow?
Circle the word that is not necessary: Would you like to a coffee? Did you have had a good journey? I thank you for meeting me. I’m sorry I’m in late. To what time did you arrive? How long time was your flight? M name’s is Jane Cameron.
You are receiving a visitor. Choose two correct responses : Thank you for your help. 6). Is this your first visit? a. It’s pleasure a. No, this isn’t. b. Thank you. b. No, it isn’t. c. Not at all. c. No, it is not. I’m sorry. I’m late. 7). What was your journey like? a. It’s not sorry. a. Yes, I liked b. It doesn’t matter. b. Very tiring. c. Don’t worry. c. It was fine. 3) Did you receive my letter? 8). I hope you enjoy our stay. a. Yes. Thank you. a. Thank you. b. Yes, I did. b. That’s very kind of you. c. Yes, I received. c. Yes, I hope. 4). Would you like lunch now? 9). See you tomorrow. a. That’s a good idea. a. Yes, see you. b. Yes, of course. b. yes, good bye. c. Yes, please. c. Tomorrow. 5). May I take a phone call? 10). Have a good evening. a. Yes, of course. a. Good evening. b. Yes, go ahead. b. You too. c. Yes, I can. c. Thank you.
Imagine you are visiting a client at ICL. While you are sitting in his office one of your colleagues comes in and starts speaking to you. Answer his questions. Hello. My name’s Susanna. How’s your hotel? Do you work for ICL? Would you like some coffee? Where are you from? Can I introduce you to Mr Evans? When did you arrive? OK, I must go now. Have a nice day. Did you have a good journey? Is this your first visit to the company?
Home task: Make up the dialog “ Receiving visitors”. To learn by heart words and expressions of the lesson.
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Описание презентации по отдельным слайдам:
Plan of the lesson: Phonetic drill and getting acquainted with the new words. Getting acquainted with the ways of dissatisfied customers. Doing exercises. Role-playing activities.
Words of the lesson: Link up- объединяться Product range- все продукты, выпускаемые компанией ( товарный ряд) Rep- аббревиатура ( представитель) To turn up –прибывать к.-л. Annoyed- рассерженный Misunderstanding- недоразумение Rude- невежливый, грубый Appropriate- подходящий To show up- прибывать к.-л. To get back- перезвонить
To:___________________________________ From:_________________________________ While you were away Name: Paul Crown Company:_________ Visited: phoned: Returned your call: would like a call: Message Complaints: 1.__________________________________________ 2.__________________________________________ 3.__________________________________________
Apologies: Routine apologies: Sorry, could you spell that for me, please? I’m afraid Mrs Everett is away on business until next week Stronger apologies: I’m very / extremely sorry to hear it I do apologize Please accept my apologizes. To apologize in writing we use similar expressions: We were ( very/ extremely /most) sorry to hear about the problem We regret that this problem had happened. We apologize for the problem that has happened
Match the sentences: 1). My name is Crabtree a. I do apologize on his behalf 2). He was extremely rude. b. Please, accept my apologize 3). Four items were damaged. c. Sorry, could you repeat that, please? 4). The delivery was late. d. I’m afraid she’s not available at this moment. 5). Your rep didn’t call. e. I do apologize for his behavior. 6). Mrs Blythe, please. f. I am extremely sorry for the error made by our account department. 7). We were surprised to receive g. We are sorry about the damaged an invoice as the goods have items. been returned. 8). Your cheque has been returned h. We regret the delay, but it is due to us by your bank to circumstances beyond control.
Home task: Make up the dialog “ Dissatisfied Customers”
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Описание презентации по отдельным слайдам:
Plan of the lesson: Phonetic drill and getting acquainted with the new words. Getting acquainted with the business idioms. Doing exercises. Role-playing activities.
Words of the lesson: Requirement-необходимость Competitor-конкурент Special deal- особые отношения Catalogue- каталог Introductory offer- распространитель новой продукции Reasonable price- дёшево Smudge- оставить грязное пятно на куске бумаги Corrupt- изменить что-либо( добавить или убрать) Storage capacity- количество информации, которое поместится на диск.
Complete the following passage with the correct form of the verb in the brackets. MEMORANDUM To: All office staff Subject: Redundancies From: Personnel Officer Date: 9th November As you know the current rise in manufacturing costs ...(1 (cause) a reduction in our profit margins. Normally, we ... (21 (employ) fifty staff in the Personnel Department, but we ... (3) (plan) to reduce the number of factory workers and therefore also the number of office staff. For these reasons the Managing Director ■.':. (4) (ask) for names of staff who would like to take early retirement. Many people ... (5) (complain) that we are presently understaffed, but at the moment we'... (6) (try) to resolve the problems. On December 1st we will computerize the department, and I ... (7) (think) you all know the probable consequences. At the moment, I... (8) (fry) to improve working conditions ii the department, and at this difficult time I... (9) (need) your help in achieving these objectives.
Complete the spaces of the text with the Past Simple form of one of these verbs and then retell the text: lunch create produce be build become retire leave stay have А TRADITION OF BISCUIT MAKING Pierre Cosse ... (1) the BN company in Nantes in the west of France in 1896. The company... (2) its first big success in 1922, when it produced the "Casse Croute". This ... (3) the first low- priced family biscuit on the market. Until then, biscuits were always a luxury item. Eleven years later, the company... (4) its "chocolate sandwich cookie". During the Second World War, the company ... (5) open, and for a time it... (6) biscuits for schoolchildren and bread for French prisoners of war in Germany. Four new products were introduced between the years 1950 and 1956. In 1962, with the growing demand, the company... (7)a new factory to increase its production. Six years later, BN ... a subsidiary of the American food company General Mills. The family's involvement continued after General Mills bought BN. The last member of the Cosse family, Lionel Cosse,... (9) the company in 1990, when he ... (10)as Chairman.
Business idioms: Set up- основывать Nine times of ten- почти всегда On a large scale- по большому счёту In any case- в некоторых случаях ( Getting acquainted with the business idioms)
Home task: To learn business idioms by heart . Ex.4 p. 85-86 – translation.
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Данные презентации являются часть. разработанной мной как элективный курс для учащихся старших классов общеобразовательной школы, а в настоящее время активно внедряемого в практику профессиональной подготовки будущих специалистов курса « Бизнес- курс английского языка». С 2011 по 2015 гг данное пособие претерпело изменения, было модернизировано и адаптировано под программы профессиональной подготовки квалифицированных рабочих или служащих и специалистов среднего звена.
Данная комплексная разработка включает в себя: программу курса , полный комплекс презентаций по разделам « Общение» и « Корреспонденция», комплекс упражнений, комплекс итоговых тестов по разделам, вспомогательный материал для итогового портфолио студента ( формы, бланки, рекомендации ).
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