Описание презентации по отдельным слайдам:
A bit of a problem
Speak for yourself
Guess the meaning to fail to live up to your expectations to rectify the situation to mean business to antagonize to get into a row a would-be passenger the breach of contract to undertake to be entitled to compensation to claim for loss of earnings
Let`s have a rest!
Just a joke
Focus on politeness In pairs, improvise these conversations: A customer phones a mail order company to complain that a book has not arrived. A software retailer phones a wholesale outlet to complain that he hasn’t received the number of CD-ROMs he ordered.
Your homework Think about a real problem you have had with something you have bought or ordered. Write a dialogue in which you complain.