Урок-презентация по английскому языку на тему "Учимся разрешать конфликты"

• 1 слайд

  A bit of a problem
  

• 2 слайд

  Speak for yourself
  

• 3 слайд

  Guess the meaning
  to fail to live up to your expectations
  to rectify the situation
  to mean business
  to antagonize
  to get into a row
  a would-be passenger
  the breach of contract
  to undertake
  to be entitled to compensation
  to claim for loss of earnings
  

• 4 слайд

  Let`s have a rest!
  

• 5 слайд

  Language work
  

• 6 слайд

  Just a joke 
  

• 7 слайд

  Let`s practice!
  

• 8 слайд

  Focus on politeness
  In pairs, improvise these conversations:
  
  A customer phones a mail order company to complain that a book has not arrived.
  A software retailer phones a wholesale outlet to complain that he hasn’t received the number of CD-ROMs he ordered.
  

• 9 слайд

• 10 слайд

  Your homework
  Think about a real problem you have had with something you have bought or ordered. Write a dialogue in which you complain.
  

• 11 слайд