Задания для развития навыков чтения и диалогической речи по английскому языку на тему "At the Hotel"

At a Hotel

         As soon as you are through with the customs formalities, you’ll most probably take a taxi to a hotel. It’s best to book a room in advance. In this case you’ll be sure to stay at a hotel without any problems. You can book a room by telephone.

         Friendly staff and high standards of service make the stay in the hotel pleasant and enjoyable. In many hotels a porter takes your luggage and shows you the way to the receptionist’s desk. The receptionist will most probably ask you for how many days (nights) you are going to stay at the hotel. He may offer you a room (a single or a double room, a suite, etc.) with all modern conveniences (bath, telephone, satellite TV, air conditioners). Then he will ask you to sign in. In this case you’ll have to sign your name, nationality and address in a hotel register book or in a special registration form (to fill in the form).

         When this formality is over, the receptionist gives you your key and the porter shows you up to your room. Now you are referred to as a “guest”. When going out you are supposed to leave your key at the desk. All the keys are hung on a special key-rack.  Modern hotels have electronic locks on the doors. They are opened with a plastic card with a magnetic code. The codes are usually changed every day. Majority of the hotels offer you the most sophisticated security system. The guests are provided with in-room safety-deposit boxes.

         The room charge (price) usually includes your breakfast. Sometimes it includes the service paid additionally. Large hotels usually offer their guests different kinds of services. There is the inquiry office where they will answer your questions and give you all the information you want. At the laundry you can have your things washed and pressed. At the dry cleaner’s you can clean your clothes. At the shoes repairs’ you can have your shoes mended and polished. At the service bureau you can order a taxi or rent a car, book in advance tickets. There is also hairdresser’s, barber’s, beauty saloon. There is also a small banking office in the entrance hall where you can cash travellers cheques and change currency. If you need to leave your suitcases for a while you can use the left-luggage office.

         The guests are requested to warn the receptionist in advance about the day and hour of signing out so that they could have the bill ready for them in time. Make sure that the bill is ready one day before leaving.

Vocabulary notes:

customs - таможня

to book a room\to make a reservation – заказать, забронировать комнату

in advance – заранее

staff – персонал

apartment – номер в гостинице

to include - включать

double room – двухместный номер

single room – одноместный номер

suite - люкс

sophisticated security system – сложная система безопасности

safety-deposit boxes - сейфы

entrance hall – холл гостиницы

electronic locks – электронные замки

inquiry office - справочная

laundry - прачечная

dry cleaner’s - химчистка

shoes repairs – ремонт обуви

service bureau – бюро обслуживания

to rent – брать напрокат

hairdresser’s – женская парикмахерская

barber’s – мужская парикмахерская

to change currency – обменять валюту

to cash - обналичить

travelers cheques – дорожные чеки

left-luggage office – камера хранения

receptionist - администратор

receptionist’s (desk) – администрация, стойка регистрации

to sign in\to register\to check in - зарегистрироваться

to fill in the registration form – заполнить бланк регистрации

porter\bell-boy – носильщик, коридорный, посыльный

luggage - багаж

modern conveniences – современные удобства

to show up to - проводить

to sign out\to check out – выписаться, зарегистрировать отъезд, освободить номер

bill - счет

Add to your active vocabulary:

I’d like to stay at the hotel. – Я бы хотел остановиться в отеле.

What’s the price a day?\How much is it a night? – Сколько стоит номер в сутки?

This room will suit me. – Этот номер мне подойдет.

Shall I pay in advance? – Мне заплатить заранее?

Could you fill in this form, please? – Не могли бы вы заполнить этот бланк?

Do I have to pay a deposit? – Я должен внести задаток?

Do you have any vacancies? – У вас есть свободные номера?

Does the price include breakfast? – В стоимость входит завтрак?

How long will you be staying with us? – На какое время вы у нас остановитесь?

I have a reservation. – У меня заказан номер.

I’d like a single room. – Я бы хотел одноместный номер.

I’d like to stay an extra night. – Я бы хотел остаться еще на одну ночь.

Exercise 1. Find in the text the English equivalents for the following:

забронировать номер, остановиться в гостинице, коридорный, администратор, одноместный номер, регистрироваться, люкс, ключ, бланк регистрации, двухместный номер, современные удобства, вешалка для ключей, обслуживание, плата, просить, предупреждать, приготовить счет, выезжать (выписываться), пройти таможенные формальности, заранее, багаж, проводить (показать дорогу), оплачивать дополнительно, обслуживание по высшим стандартам, спутниковое ТВ.

Exercise 2. Answer the questions:

1. Why is it best to book a room?

2. How can you make a reservation?

3. Who usually helps you with your luggage when you come to a hotel?

4. Who will you address for a room when you come to a hotel?

5. What will the receptionist most probably ask you about?

6. How do you call the formality of putting down your name in a hotel register?

7. Who usually shows a traveler to his\her room?

8. Why are you requested to warn the receptionist in advance about the day and hour of signing out?

Exercise 3. Retell the text.

Exercise 4. Read the text and learn the new words:

The Bell Captain and Bellhops

         In America the bell captain, a position found in most medium and large hotels, is a person of great importance to the reputation of a lodging establishment. The bell captain or one of his staff is often the first person a guest meets on arrival. The bell captain trains and supervises all bellhops, all those who usher arriving guests to their rooms and carry their luggage.

         Bell captains supervise the hotel’s attendance and valet parking crew. Bell captains, bellhops and door and valet parking attendance depend on tips for a large portion of their income. It is considered customary to tip a bellhop about $1 for each bag carried. A hotel door attendant can expect on average a $1 to $2 tip for hailing a taxi.

Vocabulary notes:

bell captain – старший портье

bellhop – посыльный, коридорный

to  usher – проводить, вводить

usher - швейцар

valet parking attendant – служащий гостиницы, ставящий автомобиль гостя на стоянку и подающий его к подъезду

crew – бригада, команда

staff - персонал

tip - чаевые

income - доход

to hail a taxi – остановить такси

Exercise 5. Match the English terms with their Russian equivalents:

1. usher	a. администратор
2. in advance	b. швейцар
3. tips	c. одноместный номер
4. registration form	d. жилье
5. attendant	e. номер люкс
6. single room	f. плата
7. crew	g. коридорный, посыльный
8. porter\bellboy\bellhop	h. гость
9. bill	i. старший портье
10. guest	j. регистрационный бланк
11. accommodation	k. меблированные комнаты
12. bell captain	l. служащий гостиницы
13. charge	m. заранее
14. receptionist	n. команда
15. suite	o. чаевые
16. lodging house	p. счет

Exercise 6. Choose the correct words from the list below:

The Astoria Hotel

         St Petersburg is a world-famous ___________ and the second largest in our country. The Astoria Hotel is located in the very ________  of the city. The______ has 430 guest-rooms for total of 800 beds. They include _______ apartments, suites, double and single rooms. Most of the guest-rooms are double ________. There is a sauna, a swimming-pool, a fitness centre, a laundry, repairs and dry cleaning and a souvenir _______ at the hotel. The hotel also runs a “Rent-a-Car” service.

         At the hotel you have at your service three _________: “Winter Garden” seating 140, “Astoria” – 150 seats, “Angleterre” for 154 guests; a banquet hall for 130 seats, a grill-restaurant seating 60, two cabinets for _______ seats, several bars, cafes and buffets.

         The Astoria Hotel has a business center which is equipped with all kinds of ___________ facilities and a conference hall for 200 seats. At the service __________ you can get the necessary travel information. The clerks will ______ you in ordering any kind of public services and tickets. The Astoria Hotel is the _______ hotel in Russia. Many well-known _________ leaders, actors, singers, artists and poets stayed at this hotel.

help; kiosk; political; city; restaurants; hotel; 28; best; rooms; modern; several; heart; bureau

Exercise 7. Choose the proper word from the list below. Dramatize the dialogue. Work in pairs:

At the Reception Desk

Mr Smirnov is checking in and speaking with the receptionist.

Receptionist: Good morning, sir. Can I ______ you?

Smirnov: Good morning. You have a _________ in my name.

Receptionist: What’s your _______, please?

Smirnov: Smirnov.

Receptionist: How do you spell it, ______?

Smirnov: S-M-I-R-N-O-V.

Receptionist: Have you got _______ letter of confirmation?

Smirnov: Yes, I’ve got it here. Here _____ is.

Receptionist: Thank you, Mr Smirnov. A single _______ with bath. Have you got your passport, please?

Smirnov: Yes, of course. Here you are.

Receptionist: That’s all right. Now you should _____ in this form:

Surname (full name)_______________________________________ Profession_______________________________________________ Nationality______________________________________________ Passport No._____________________________________________ Date and place of birth_____________________________________

Smirnov: Certainly. Can I fill ____ this form in Russian?

Receptionist: No, you should fill it in __________.

Smirnov: Here it is.

Receptionist: Many thanks, sir. Your room ______ No. 21.

in; name; our; room; it; help; reservation; is; sir; fill; English

Exercise 8. Read and translate the following dialogue and do the tasks:

A: Morning. Central Hotel.

B: Good morning. This is Susan Stevens. I’d like to find out a little about the facilities offered by your hotel.

A: One moment, please. I’ll just put you onto booking inquiries.

C: Booking inquiries.

B: Good morning. This is Stevens. Could you tell me a little about the facilities offered by your hotel?

C: Yes, certainly. The Central is right in the middle of the town, next to the railway station, and is very convenient for people arriving or leaving by train.

B: Does that mean that the hotel is quite noisy?

C: Well, I wouldn’t say that we are exactly a country hotel. Yes, I suppose it is quite noisy.

B: How about restaurant facilities?

C: No, I’m afraid we haven’t got a restaurant here. Of course, there are plenty in the vicinity. All we have is a snack-bar which serves light refreshments.

B: Do you have a bar?

C: Yes, we do.

B: And what about evening entertainment?

C: Well, we have a dance in the bar every Saturday evening. And that’s open to both residents and non-residents.

B: Uh-huh, good. Anything else in the way of facilities?

C: Yes, we also have a sauna – that’s only for residents. And next year we shall have our own swimming pool.

B: Well, thanks for information. Bye.

a. Give the Russian equivalents for:

facilities, booking inquiries, in the vicinity, snack-bar, light refreshments, entertainment, residents, non-residents

Exercise 9. Match the people and their responsibilities:

1. A hotel worker who stands by the door and helps visitors to get out of the car, to hail a taxi or get into the hotel is called …	a. receptionist
2. A hotel worker who receives the guests and gives them accommodation doing all the formalities is called …	b. chambermaid (room maid)
3. A hotel worker who keeps bedrooms in order and does some laundry for the guests is called …	c. bell captain
4. A hotel worker who gives and receives the keys is called …	d. valet parking attendant
5. A hotel worker who supervises the hotel attendance and valet parking crew is called …	e. desk clerk
6. A hotel worker who helps the guests to carry their bags and shows them up to their rooms is called …	f. porter (bell boy, bellhop)
7. A hotel worker who drives the guests’ cars to the parking place is called …	g. doorman (usher)

Exercise 10. Read and translate this conversation into Russian:

Sansom: Good afternoon. My name is Sansom. I believe you’ve got a room booked for me.

Receptionist: What is the name again, sir?

Sansom: Sansom. S-A-N-S-O-M.

Receptionist: If you wait a moment, sir. I’ll check. Yes, that’s right, sir. One single with private bath – from today for 3 days. If you’d just sign the book here, I’ll get you key and the porter will carry your luggage. By the way it’s Room 108.

Sansom: I see. What time’s breakfast?

Receptionist: Well, it’s any time between 7 and 10 in the dining room or you can have it sent up.

Sansom: Oh, that’s nice. I’d prefer it in my room. If you send it up round about 8.30, that would be fine.

Receptionist: Very good, sir. Would you like a newspaper sent up with your breakfast?

Sansom: Mm-yes, I’d like the Financial Times and the Guardian, if you’d be so kind.

Receptionist: Certainly, sir.

Exercise 11. Match the replies of the receptionist with the ones of Mr. Rodionov:

Reseptionist	Mr. Rodionov
1. Embassy Hotel. Good morning. My name is Doris Morgan. Can I help you?	a. A single room, please.
2. We have several hotels in Boston. Which area are you interested in?	b. Is it a front room or a rear room?
3. All right. Do you want a single or a double room?	c. Good morning. I’m calling from New York. I’d like to have a reservation for next Monday. My name is Pavel Rodionov.
4. OK, Mr. Rodionov.	d. I prefer downtown.
5. It’s a front room. But our hotel is located on a quiet street.	e. I’ll be staying for a week. Will the room be reserved for me?
6. Seventy dollars a night. How long do you expect to stay?	f. [phone]. I’ll pay by credit card.
7. Certainly, don’t worry, sir. Could I have your telephone number?	g. What’s the price of this room per night?
8. See you next week, Mr. Rodionov. Thank you for calling us.

Exercise 12. Arrange the lines in order:

1: Have you made reservations?

2: Good afternoon. What can I do for you?

3: What’s the price?

4: I expect I’ll check out at about noon the day after tomorrow. Shall I pay in advance?

5: I’d like to have a single room with a bath for a night.

6: 48 dollars a day, sir. How long will you stay here?

7: Yes, I called from New York. My name is Rodionov.

8: Yes, please. You can pay at the cashier’s desk to your left. Will you please check-in?

9: Ah, yes, sir. Here you are, room 205. Second floor, front.

Exercise 13. Disagree with the statements avoiding a simple negation:

Model: There is a rule at hotels requiring that guests pay in advance.

No, I don’t think that is correct\exact\logical\always true. Of course, a guest may pay in advance if he wants. But a guest may pay in a different way, say, per day, per week or when leaving the hotel.

1. The porter is the person who keeps the rooms in order.

2. It isn’t good to reserve a room by telegram.

3. If the guest wants his breakfast in his room, the desk-clerk will bring it to him.

4. Suites are usually the cheapest rooms in hotels.

5. When a national or an international congress takes place in the town, it is usually very easy to get hotel accommodations.

6. The hotels at seaside resorts are usually full in winter.

Exercise 14. Read the following advertisement and ask 10 questions:

HOTEL EUROPE 131 Cromwell Road Tel: [phone] Special Reductions for Groups

Situated in the best part of the city, close to parks, museums, shops and minutes away from the centre. The Europe is one of the best Tourist Class Hotels with 100 rooms, 70 with shower or bath; central heating, telephone and radio in all rooms; lift, restaurant, bar, large comfortable TV lounge, 24-hour snack service. Sightseeing tours are arranged; multi-lingual reception personnel; night porters; laundry service; telegraph. Prices in winter are lower than in summer. Reduction of 10% if a guest stays for more than two weeks.

Exercise 15. Read and translate the article into Russian. Answer the questions below:

Cold Comfort

         Are you the kind of person who likes staying in unusual places? If the answer is “yes”, then try the world’s coldest hotel in Jukkasjarvi in the north of Sweden. But go in winter or all you’ll find is a pool of water, because the hotel melts every spring!

         The man who runs the ARTic Hall Hotel is Nils Yngve Bergqvist. He is also the man whose idea it was. He built his first igloo for an art exhibition in 1991 and he designed the present hotel – over 200 metres square – himself. It took workmen about two months to pile 1000 tons of snow onto a wooden base. As the weather got colder, the snow froze and then they removed the base. The whole building and everything in it is made of snow – except for the wooden front door. There is a theatre which Nils uses for slide shows, a jazz club, a radio station and a large ice bar. As you can imagine, hot drinks are popular with the guests! The rooms have no doors, there’s no furniture, no heating and everyone sleeps on … yes, that’s right … ice beds. But the 800 people who have stayed at the hotel this winter seem to like it. If you want to stay in one of the ten ice rooms, it will cost you about £30 a night. You won’t be very comfortable, but you will receive a survival certificate from the manager!

         When the winter’s over, Nils holds his annual contest to predict the day that the igloo will fall. The person that guessed the day correctly last year received a large painting form an ARCic Hall exhibition. Bergqvist’s ice hotels are becoming  world-famous and he loves his work. He’s already excited about his next project – an ice hotel that will have more complicated architectural features and, he says, will be bigger and better.

(From Moscow News, February 2001)

1. What is this article about?

2. When and where was it written?

3. Which part of the hotel is not made of snow?

4. What happens when winter ends?

5. What does every guest receive?

6. List all the unusual features of the hotel.

7. Why is the hotel called the ARTic Hall Hotel?

8. Describe a typical room.

9. Would you like to stay in the hotel? Why? Why not?

10. Where is the hotel situated?

11. Who runs the hotel?

12. When was the first hotel built?

13. How much snow does it take the workmen to build it?

Exercise 16. Look through three dialogues and decide if the statements below  are true or false:

1. – Good evening.

- Good evening, sir. I am at your service.

- I’d like a single room for one night only. I’ll fly back tomorrow morning.

- All right, sir. Fill in this form, please. Write your name and your address here.

- Could you wake me up at seven o’clock?

- Certainly, Mr. Petrov. Would you like our restaurant room service to bring you breakfast.

- Yes, I’d like to.

- You can order your breakfast by telephone from your room. Here is your key, sir. Room 321 is on the third floor. The lift is on the right.

- Thank you very much.

2. – Good evening. I have reserved a single room for three days at your hotel.

- What is your name, please?

- Mr. Smith

- Yes, we have reserved a room for you. It’s room 275. It’s quiet and comfortable. Will you register, please? Here is the form.

- How much do I pay?

- Ninety dollars a day. How will you pay?

- Can I pay with a credit card?

- Sure. The porter will take your suitcases and show you up to your room.

- Thank you.

3. - I’m checking out tomorrow. Could you, please, make out the bill?

- Just a moment, please. Here is your bill for the apartment, telephone and room service.

- How can I pay?

- You can pay here with your credit card.

- Could you sent my suitcases down tomorrow?

- Certainly, Mrs. Right. How did you like staying at our hotel?

- I like the service and the meals at your restaurant were excellent.

- I am glad you liked it here. I hope you will stay at our hotel again next time when you come to our city.

1. Mrs. Right can’t pay with her credit card.

2. Mr. Petrov is going to stay for 3 days.

3. Mr. Smith’s room costs 90 dollars a day.

4. Mr. Petrov booked a suite.

5. Mr. Smith’s room is number 275.

6. Mrs. Right didn’t like staying at the hotel.

7. Mr. Petrov reserved a double room for one night only.

8. Mrs. Right is checking out tomorrow.

9. Mr. Petrov’s room is on the fifth floor.

10. Mr. Smith is going to stay at the hotel for 3 days.

11. Mr. Petrov wants his breakfast to be brought into his room.

12. Mr. Smith wants to pay with his credit card.

Exercise 17. Read, translate and act out the following dialogues:

-         West Side Hotel. Good evening! My name is Sarah Jones. Can I help you?

-         Good evening! I am calling from Boston. I’d like to have a reservation for tomorrow. My name is Adam Olson.

-         All right. Do you want a single or a double room?

-         A single room, please.

-         Okay, Mr. Olson.

-         Is it a front room or a back room?

-         It’s a front room. But our hotel is located in a quiet street. How long do you expect to stay?

-         Probably, I’ll be staying until Saturday. But I’m not sure.

-         That’s no problem, sir. Could I have your telephone number?

-         231-65-09. What’s the price of this room per night?

-         Fifty dollars a night. Okay. See you tomorrow, Mr. Olson. Thank you for calling us.

***

-         Good afternoon, can I help you?

-         Good afternoon, I’d like to check in.

-         Do you have a reservation with us?

-         Yes, I do. I made a reservation by phone last night.

-         Your name, please.

-         Adam Olson.

-         Would you spell your name, please?

-         A-D-A-M O-L-S-O-N.

-         Okay. Let me see. You have a reservation for a single room. Is that correct?

-         Perfectly correct.

-         Have you already decided how many nights to stay?

-         At least until Saturday. But I may stay longer. When should I inform you about it?

-         Let us know about your decision Friday night. You can give us a ring until 9 pm.

-         All right. What’s the price of the room?

-         50 dollars per night. Please fill out the registration card. Print your name and home address. Your room is 738.

-         Should I sign my name?

-         Put your signature right here. Will you pay cash or by credit card?

-         By credit card. Do you need it right now?

-         Yes, please. A bellboy will help you with your luggage. Enjoy your stay!

-         Thanks.

Краткое описание документа:

Данный комплект заданий разработан с целью активизации лексики, развития навыков чтения, а также монологической и диалогической речи по теме "At the Hotel". В комплект входят разнообразные тексты по теме для отработки навыков просмотрового, поискового и изучающего чтения; диалоги с заданиями и необходимый лексический минимум.