E-Goverment of Korea

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  e-Government of Korea :
  Development History and outcomes
  National Information Society Agency
  
  

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  Overview of Korea’s e-Government
  
  Best Practices
  
  Towards Smart Government
  

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  Overview of Korea’s
  e-Government
  

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  Strategic Tool for Government Innovation
  The world is using e-Gov’t for public sector reforms and service innovation
  - The Obama administration emphasized “connecting” and “empowering” the whole U.S through
  technology and innovation (The Clinton administration focused on “recreating” government)
  - OECD emphasized the importance of “government” over “e”
  ICT and e-Gov’t are core strategic tools supporting innovation
  - Increase administrative efficiency and transparency
  - Provide information and services to the people and businesses anywhere anytime
  - Expand channels for participating in policy making for citizens
  
  Utilizing ICT as Opportunity for Economic Development
  1975 Korea commenced digitization of public administration under President Park Jung-Hee's order
  - Recognizing the benefits of information efficiency led by the development of ICT as a challenge for Korea's economic development the government of Korea began to aggressively pursue transformation into a knowledge information powerhouse.
  
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  1. e-Government Implementation Background
  Ⅰ.
  Overview of Korea’s e-Government
  

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  2. History of e-Government
  Ⅰ.
  Overview of Korea’s e-Government
  

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  e-Government
  Framework Act on National Informatization, e-Government Act, Office Management Regulation,
  Law on Processing Civil Affairs, Law on Resident Registration, Act on Public Records
  Management, Information Disclosure Act
  Information Usage Enabling Environment
  Digital Signature Act, Framework Act on e-Commerce, Act on Promotion of e-Trade, Act on Internet
  Address Resource
  Prevention of Negative Effects of Informatization
  Act on Promotion of Information and Communications Network Utilization and Information Protection,
  etc, Act on Personal Information Protection, Use and Protection of Credit Information Act,
  Protection of Communication Secrets Act, Act on the Protection of Information and Communications
  Infrastructure
  Sustained Development of IT and Industry
  Framework Act on Telecommunications, Act on the Protection, Use, etc of Location Information,
  Framework Act on Electronic Commerce, Electronic Financial Transaction Act, Software Industry
  Promotion Act, e-Learning Industry Development Act, Framework Act on the Promotion of
  Cultural Industries
  3. Related Legal Framework
  Ⅰ.
  Overview of Korea’s e-Government
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  Built early e-Government foundation form government budget and the
  Information and Telecommunication Promotion Fund
  Around 10 years of continued investment into
  informatization (1% of State Finance Budget)
  The ministry in charge of e-Government (MOPAS) set aside a separate
  budget for horizontal projects involving multiple ministries
  (prevent duplicative investment and effectively carry out horizontal projects)
  (Unit: KRW 100 million)
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  4. e-Government Budget
  Ⅰ.
  Overview of Korea’s e-Government
  

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  5. Organization
  Ⅰ.
  Overview of Korea’s e-Government
  President
  NIA
  NIA
  Technical &
  Project Support
  ※ MOPAS : Ministry of Public Administration & Security
  ※ NIA : National Information Society Agency
  NIA
  Dept.
  Deployment
  NIA
  Dept.
  Deployment
  NIA
  Dept.
  Deployment
  NIA
  MOPAS
  Administration, Technology,
  Support for common platform
  Mediation/Review/Consultation
  Presidential Committee
  On Gov’t Information Strategy
  Respective Ministries
  

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  6. Major Outcomes
  Ⅰ.
  Overview of Korea’s e-Government
  After
  Before
  Customs Clearance Service
  (export clearance)
  Patent Service (examination period)
  e-Procurement (No. of contract
  per employee)
  e-Document distribution
  UN e-Government development
  index
  UN Public Service Awards
  1+days
  
  36 month(1997)
  2-min
  
  9.8 month(2006)
  179(1997)
  
  78.1%(2002)
  15 rank(2001)
  
  0
  890(2008)
  
  100%(2010)
  1 rank(2010 & 2012)
  
  5 winner(2003, 2007, 2011)
  

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  7. Levels of e-Government
  Ⅰ.
  Overview of Korea’s e-Government
  Emerging
  Level 1
  Enhanced
  Level 2
  Transactional
  Seamless
  We are
  Here !
  Level 3
  Level 4
  Limited web
  presence
  Regularly updated
  contents and
  information
  Visa, passport,
  birth records
  obtained online
  Taxes & fees paid
  online
  Seamless online
  service provided
  by agencies
  Converged public/
  civil services
  

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  8. Success Factors
  Ⅰ.
  Overview of Korea’s e-Government
  Customer Oriented e-Government Services
  1
  e-Government initiatives with the most potential to impact everyday lives of citizens
  such as resident registration, vehicle, customs clearance, employoment, statistics
  management, etc... were given first priority, which became the foundation for
  e-Government
  * Korea's e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products
  2
  In order to sustain e-government implementation, appropriate laws were enacted
  during each phase ensuring a positive enabling environmtn for e-Government
  * Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on
  Informatization Promotion(1996), Digital Signature Act(1999), e-Government Act(2001), Act on Shared Utilization of
  Public Adminstration Information(2010), etc.
  Appropriate Institutions for Each Phase of e-Gove Implementation
  3
  1% of the national budget was invested into e-Government construction every year
  Created and utilized the Information and Telecommunication Promotion Fund to
  build early e-Government
  * Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectively
  implement multi-ministry horizontal projects (2004)
  Sustained Investment in e-Government Budget
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  8. Success Factors
  Ⅰ.
  Overview of Korea’s e-Government
  Dedicated Organization Structure for e-Government Implementation
  4
  Established supervisory committees to drive e-Governemnt directly under the
  President or Prime Minister
  Assigned CIO for central and regional e-Government and created dedicated support
  structures
  Utilized specialized e-Government technical support agencies
  * National Information Society Agency , Korea Local Information Research & Development Institute
  5
  Overcame issues such as public officers' fear of workforce reduction due to
  e-Government deployment, and resistance in using information systems through
  sustained change management education
  * electronic system user training, public officer e-capacity development, informatization contests and so forth
  Change Management of Public Officers in a Changing
  e-Government Environment
  6
  Efficient role division with the government taking care of e-Government policy making,
  IT companies providing technology and skills, and citizens actively participating were
  key factors in e-Government construction and utilization
  * Informatization Promotion Committee (1996), Special Committee on e-Government (2001), Presidential Committee on
  Government Innovation and Decentralization (2003), Presidential Committee on Government Information Strategy (2009)
  Public - Private Partnership
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  Best Practices
  Best Practices
  

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  Information systems of government agencies integrated and managed together
  Separately managed information systems are consolidated by establishing NCIA
  Stable integrated IT management for 24 / 7
  Monthly system failure time : 67min ▶ 5.4 sec.
  
  67% of employees licensed for ITIL (IT Infra. Lib.)
  Number of systems managed per person : 1.8 ▶ 13
  8-layer protection / 4-step analysis against intrusion
  Cyber attack / intrusion detection system equipped
  Dual system for natural disaster relief
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  1. Governmental IDC
  Best Practices
  Seamless & Flawless Operation Achieved
  IT Management Improved
  Security Environment Consolidated
  

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  Bidding procedures are now processed online in a one-stop process
  In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted
  through KONEPS * Users: 191,000 businesses and 41,000 agencies
  Information on all public biddings
  One-time registration for bidding for all
  agencies and bidding documents
  submitted online
  Saves USD8.1B worth of transaction costs
  annually
  Bidding and contract information open
  Real-time checking of procurement
  processing
  Reduced face-to-face meeting by work
  procedure automation
  * Korea received UN Public Service Award (PSA)
  in 2003 and was introduced as a best practice
  model for transparency enhancement by OECD
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  2. E-Procurement : KONEPS
  Ⅱ.
  Best Practices
  Enhanced Efficiency
  Enhanced Transparency
  

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  Number of documents and visits have decreased through online civil services
  Online information services for up to
  4,969 inquiries
  Online application statistics :
  410 inquiries(2005) ▶ 3,020 inquiries(2010)
  ※ Online business registration, tax payment and
  its certificates, factory registration, etc.
  
  Issuance statistics :
  8 inquiries(2005) ▶ 1,208 inquiries(2010)
  Civil information inquiry, petition & application, document inquiry and issuance, etc.
  * Awarded the 2011 UNPSA
  - Improving transparency, accountability and
  responsiveness in the public service
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  3. Online Civil Service (G4C)
  Ⅱ.
  Best Practices
  Civil information inquiry and application
  Online document inquiry and issuance
  

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  363 e-villages established, creating IT friendly environment in rural regions
  IT infrastructure established and IT education provided to rural regions
  High speed internet subscription rate :
  9.1% ▶ 66.5%
  6,297 PCs provided to schools, local
  governments, public agencies,
  information network villages
  PC penetration rate : 37.3% ▶ 72.1%
  Selling local specialties through
  online : $3M(’06) ▶ $20M(’10)
  Local specific contents, web portal,
  shopping, and community services
  provided
  * Awarded the 2011 UNPSA
  - Fostering participation in public policy-making
  decisions through innovative mechanisms
  4. Information Network Villages
  Ⅱ.
  Best Practices
  IT Infrastructure Established
  Online Commerce Vitalized
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  5. Korea’s Journey to e-Gov.
  _Korea e-Gov & NCIA
  Achieving the World’s Best e-Government
  International
  Awards
  Model Cases
  Selection
  International
  Certification
  Comprehensive Tax service
  Good practice of e-Tax by OECD (2006)
  Shared use of administration info
  1st prize by e-challenge (2010)
  e-Procurement services
  Int’l Standard by UN/CEFACT (2005)
  Internet Civil Services
  
  Best Website by YAHOO (2002)
  Internet villiage
  1st Public Service Awards by UN(2011)
  e-Patent services
  ISO 20000 (2006)
  Petition and discussion portal
  Top 10 e-Gov by World e-Gov forum (2007)
  Gov’t Data Center
  Data center excellency Award by futureGov (2010)
  e-Customs clearance services
  ISO 20000 (2006)
  ISO 9001 (2009)
  HANARO
  INVIL
  NCIA
  HOMETAX
  MINWON24
  e-people
  g2b
  KIPORO
  UNIPASS
  

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  Best Practices
  Best Practices
  Towards
  Smart Government
  

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  Realize world's best e-Government in tune with the people
  Global e-Government Leader
  World’s best
  e-Government services
  Openness
  Sustainable
  Green growth
  Integration
  Collaboration
  Realize world’s best mobile e-Government
  Promote smart work that balances work and life
  Establish a safe and sound society
  Provide personalized services by communicating with the people
  Build strong e-Government infrastructure
  Vision
  Goals
  Strategy
  Agenda
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  1. Vision Framework
  Ⅲ.
  Towards Smart Government
  

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  Public information and services
  made available to the people
  Increased transparency in
  Government policies and
  operation
  User-oriented service
  integration
  Multi-channel integration
  such as PC, smart-phone,
  and smart TV.
  Expand partnerships and
  information sharing with
  local autonomies, public
  entities, and private sector
  Establishes collaborative culture
  and institutions
  Low carbon green growth
  through green IT systems
  Joint growth among e-
  Government stakeholders
  Openness
  Integration
  Collaboration
  Sustainable
  growth
  4
  strategies
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  2. Implementation Strategy
  Ⅲ.
  Towards Smart Government
  

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  Uses the desired
  customized service at
  any time and place
  Indivi-
  duals
  Improves enterprise
  competitiveness using
  customized services
  Enter-
  prises
  Lives a safe and
  protected life
  Society
  Smart-work whereby
  work is harmonized
  with life
  Public
  servant
  User-oriented multiple channel integration service
  Information disclosure/Public participation
  공통서비스
  ㅊ
  Joint
  utilization
  Advanced
  administration
  Collaboration
  DB
  DB
  Smart-work business environment
  Link with the
  related agencies
  Administrative
  agencies
  Enterprises
  Public
  agencies
  Medical care,
  welfare, education,
  employment
  agency
  Integrated security system
  Integrated authentication system
  Sharing service
  National Computing & Information Agency
  Integrated computing center of autonomous bodies
  Pan-governmental architecture (EA)
  Cloud computing basis
  Business space
  Personal remote
  conference
  Nurturing service
  Remote training
  Group remote conference
  (major hubs)
  Offline meeting (major
  traffic point)
  Collaboration/
  Information sharing
  Integrated DB
  e-Government infrastructure
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  3. Smart Government in 2015
  Realize a world-best e-Government that works for the people
  Ⅲ.
  Towards Smart Government
  

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  E-Gov’t is Strategic Tool for Government Innovation
  Be keen and smart on socio-technical public sector reform and service innovation
  Integrate ICT and e-Gov’t into the centerfold of PA innovation & reform
  Invest capable resources enough under Strategic National Plan in a whole view
  Solve e-Gov’t risks(Tech/Law & policy/Org. Culture/Funding/BPR/M&M/Human…)
  Roll out Citizen Centric e-Government & Collaboration Model with private sector
  Overcome barrier context w/ stronger leadership in one body of State partnership
  Localize Global Standards & Best Practices on structured develop methodology
  Adopt Best Of Breed future trend technology into designing of e-Gov’t
  (Pan Gov. ITA/EA, Cloud computing, Web 3.0, Big data, Mobile centric, Context...)
  Utilize ICT sector as Powerhouse for Economic Growth
  
  Believe Digital modernization of PA will expedite Economic Development
  Aggressively pursue transformation into future Knowledge Economy Powerhouse
  Focus on the technology product R & D led by development of HR & ICT industry
  Make ICT industry as one of strong drivers for future Economic Growth
  
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  Recommendation for Belarus
  Recommendation for Belarus
  

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